Experienced consultants and developers are on hand to answer any questions you may have. A regular update service takes account of the constant development in IT and standardization.

For us, service is the opportunity to prove our claim to trust, perspective and solution competence. The QUIPSY service concept focuses on the customer and the following key services are provided in direct dialog with the customer:

Hotline support

Working days (Monday – Friday):
08:00 to 12:30
13:30 to 16:00

Telephone: +49 7231 – 14737 801
E-mail: hotline@quipsy.de

Problem recording

Support with release changes

Direct problem analysis and problem solving via TeamViewer (direct online access to your system)

For the individual products, technically competent, experienced employees are available who are also responsible for solving these problems.
At the same time, the project manager and the responsible developer/consultant are informed. These employees know the customer’s installed software solution in detail and have additional information.

Enter a ticket directly here:

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Update service

QUIPSY is regularly revised and expanded. Many changes in standards and in the field of IT result in a high rate of innovation. QUIPSY takes this into account with a clear and comprehensible release policy. Not every trend is implemented immediately - in the interests of the standards to be adhered to, it is checked whether a trend becomes a standard and only then is this technology actually used.

QUIPSY Service also offers workshops, system analyses, installations and training. The wide range of training and services ensures that every user has optimum command of their program. It goes without saying that training courses are carried out taking customer-specific requirements into account.

The use of a CAQ system is as good as its service. Particularly during the introductory phase, it is necessary for the user to have a “good connection” to the manufacturer. They can help him quickly and competently, regardless of whether it is a software error or a user problem. QUIPSY Service is also the first point of contact for all maintenance services.

TeamViewer Quicksupport

Download TeamViewer Quicksupport here so that our support team can access your systems.