Experienced consultants and development engineers are at your side at all times to help with any questions you may have. A regular up-dating service takes account of developments in IT and standards procedures
For us, service is the opportunity to show our commitment to trust, perspective and expertise in problem-solving. The QUIPSY service concept puts the customer at the centre of things, where the following areas of particular emphasis are handled :
Hotline support
Weekly (Monday-Friday):
Hours
08:00 - 12:30
13:30 - 16:00
Telephone: +49 7231 - 14737 801
E-Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
- Problem-solving
- Support with release changes
- Direct problem analysis and problem solving by TeamViewer (on-line direct access to your system)
For all our individual products we provide engineers with technical expertise who have been with us for years and who take full responsibility for solving your problems. In parallel with this, the project manager and the development engineers and consultant responsible for the project are informed. They know all the details of the software systems installed for the customer and have further information.
Up-dating service
QUIPSY is constantly being revised and expanded. Many changes in standards in the IT sector result in high-speed innovation. QUIPSY takes this into account with a clear and fully traceable release policy. Not every event demands instant action – in the interests of the standards to be followed, a check is made as to whether there is a trend to be considered. Only then is this technology used.
In addition, QUIPSY service organises workshops, system analyses, installations and training courses. The wide range of training and service we offer is intended to ensure that each and every user is in complete control of his program. Training is, of course, carried out with due regard for customers‘ individual requirements.
A CAQ system is only as goods as the service. In the introductory phase in particular, it is essential for the user to have a direct line to us as the supplier. We can help quickly with expert advice, whether the problem is a software error or a user problem. QUIPSY-Service is also your first point of contact for any maintenance requirements.